CI Azumano Travel

Reviews

• ★ ★ ★ ★ ★
  My husband, Jesse Thompkins, enlisted the services of CI Azumano Travel in Virginia Beach for his recent Alaska trip. He was very pleased as he had been for his other 3+ trips arranged by this agency. Agent Cammie Decker made the arrangements expeditiously; and, she made contact with him whenever there were any changes. Not only that, but she was available to answer any questions he had before his trip and did so in a personable manner.. Working with Cammie certainly helped make Jesse's trip worry-free and more enjoyable
  By Judy Lee, August 22, 2017
• ★ ★ ★ ☆ ☆
  Great condo and awesome time overall but there was an issue with the return flight. Hawaiian airlines changed our flight and told us our travel agent had been informed and should have informed us that our flight had been switched to an earlier flight that we had already missed. Maureen at CI Azumano said she was not informed of the change by Hawaiian Airlines. It took 3 hours to sort this out at the airport and we had to pay for our rental car for the rest of the evening and fly back on a red eye and get back to Portland at 11am Monday instead of 11pm Sunday. Maureen contacted The airline and got us each a $300 credit toward our next flight. I can't be sure but chances are that it was the airline that dropped the ball on the communication and probably overbooked our flight to begin with. Our trip was the week of thanksgiving. I'll give them another chance to book a trip and be able to increase the rating if the flight schedule isn't mixed up and everything else was was good as last time.
  By John Orr, May 03, 2017

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